Refund and Returns Policy

There is a no refund policy for perishable goods such as food.

Shipping

ORDER STATUS

You will receive a shipping confirmation email / text as soon as your order has been shipped. Please allow 24 hours for the system to update the tracking status.

ORDER PROCESSING TIME

All orders are processed to be shipped within 1-3 business days. We try our very best to make sure our orders are shipped immediately but please allow processing time as we make fresh batches of our products every week to ensure you get a quality product. Please note holidays and weekends may delay your shipment!

STANDARD SHIPPING TIME

Standard shipping is shipped from Dallas TX. Please note, shipping time may vary depending on location and distance.

Please be mindful that shipping time may be delayed an extra 1-3 business days during holiday season.

EXPEDITED SHIPPING

Expedited shipping is available upon checkout which will allow you to choose Priority shipping (1-3 business days)

INCORRECT / MISSING SHIPPING INFORMATION

All orders will be shipped to the address provided by the customer upon placing your order. We are not responsible for missing/incorrect shipping information. If your package is lost, stolen, missing from your delivery address, please send us an email to orders@ricomextx.com

If a package is returned to Pica Rico due to an incorrect shipping address, we will refund you only on the merchandise. Initial shipping cost will not be refunded.

INTERNATIONAL SHIPPING

We don’t ship outside of USA at this time, thank you for your interest in our candies 🙂